Our Code Of Ethics...
To perform high quality repair service at a fair and just price.
To have a sense of personal obligation to each customer.
To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
To use only products which are safe and which provide service, which equals or exceeds those recommended by the vehicle's manufacturer.
To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
To give the best customer service possible and in the case of any disputes, to provide a prompt and amicable resolution.
To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
To notify the customer if appointments or completion promises cannot be kept.
Chuck is a master automotive technician with over 30 years experience in Automotive Repair and Maintenance. He is a native Oregonian and has served the Rogue Valley for over 29 years. Chuck opened his first repair shop at 1078 Court Street in 1986. In 2002 he moved to 602 S. Riverside and added an Express Lube Service. Chuck is also an avid racing enthusiast and competes regularly at the Southern Oregon Dragway in White City.
CHUCK THOMPSON - OWNER/OPERATOR/MASTER TECHNICIAN
Charlie is also a native Oregonian and attended school in Central Point, he graduated from Crater High School in 1992. He started working full time with his father shortly thereafter and has since taken over managing the auto repair department, as well as the Express Lube Services. Charlie also enjoys racing Sprint cars at the Southern Oregon Speedway in White City.
CHARLIE THOMPSON - SERVICE MANAGER
Our Hospitality Team...
Our Pledge To You...
We want to earn your business by earning your trust. We will keep the needs of you, our customer, first. We will advise you of any areas of concern that may be safety related or warrant re-inspection in the near future. After a thorough inspection of your vehicle, any required repairs will be discussed with you for your understanding and approval. No repairs will be performed without your informed consent. We will perform only the repairs your vehicle requires. We will install only the highest quality, name brand parts at fair prices. All parts installed by our professionally trained technicians will meet or exceed original equipment specifications and will be backed by our warranty.
The Father and Son team at C.T. Auto Repair & Express Lube have been serving the Rogue Valley for over 27 years. We specialize in full service auto repair for any make or model. As an added convenience, we also have a full service Express Lube which will get you back on the road quickly.
Check Out our TV Commercial from 1997...
Turn to C.T. Auto Repair & Express Lube for All of Your Auto Repair & Vehicle Maintenance Needs.
C.T. Auto Repair & Express Lube is a full-service preventative maintenance and auto repair center in Medford, Oregon, specializing in Car Care Services, Brakes, General Services, Undercar Services, Heating and Cooling Services, Electrical Services, Transmission Services, Electronic Services, Internal Engine Services, Miscellaneous, and Express Lube Services since 1986.
WELCOME TO C.T. AUTO REPAIR & EXPRESS LUBE
Our experts have the knowledge to service and repair even the most challenging auto problems on all makes and models of domestic and import vehicles. We use the latest technology to assess the situation and offer you alternatives. We guarantee all of our work and know you'll be happy with the outcome.
If there is something you want to know about your vehicle, or the repairs we are performing, JUST ASK! We Will gladly answer your questions. By Keeping this pledge, we hope to establish a long-term relationship with you and your vehicle. The better we know your vehicle and your needs, the better we can serve you. We want you to be a part of our family.
Thank you for your trust... and business.
Meet Our Team